Mô tả công việc
Responsible for customer cases related to the issuing of airline tickets (GDS). The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.
Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems.
Issue tickets to customers via the booking system.
Escalate support cases as per the company’s criteria.
Achieve daily performance targets defined by the supervisor
Ensure all cases are solved within the required timeframe following the company’s SOPs
Yêu cầu công việc
Good at English both written and spoken
1-year experience as Customer Support in the travel industry (Aviation/Flight booking agency) or Customer Service in Call Center
Experience with airlines system (Sabre DCP/Vietjet/Bamboo), GDS (Sabre Red/Galileo/Amadeus) is preferred
Willing to work on the weekend, national holidays, overtime if needed
Willing to work under shifting mode (Night shift including: 3-4 days/month, from 10PM - 6AM)
Able to adapt to dynamic company culture and fast-paced working environment
Quyền lợi được hưởng
Salary: 10.000.000 - 12.000.000 VND
Bonus, reward on achieving non-revenue KPI (up to 2.5 million/month)
Extensive coaching and training
Annual health checkup
Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
Performance appraisals every year
All devices for work (laptop, phone) is sponsored
Hồ sơ bao gồm